Regress
THIRTY years ago before Google maps etc I had just moved to Pittsburgh I felt out of touch with my new city but I had a paper map I was looking for a job and had an interview at the TV station on top of Fineview which is a hill and I thought to take a shortcut up Toboggan Street I could see on my paper map that it went up the hill but the route didn't distinguish between Rising Main which were steps and Toboggan Street right next to it IN my tiny Chevy S-10 I got as far as I could go up this steep road when it dead ended in woods I went to do a three-point turn to go back down to 279 —regress BUT when I was perpendicular to the steep road I thought for a second I was going to rollover FROM that moment on I never took the hills of Pittsburgh for granted WE moved through the years after WWII from mainframe to mini-computer to personal computer to smartphone and in that period user-experience evolved from no-touch to re-touched to touched to touch-me NOW with AI agents called "lobsters" instead of us doing the touching we're expected to remain calm while the same errors we touched up as users are left untouched by lobsters IN the beginning military and finance people worked with digital stuff and we weren't allowed to participate because our bona-fide human wizards were in control of bits WITH mini-computers we could expect some contact with tellers and others who could make changes on their terminals WORD processing also got its start with companies like Wang THEN PCs happened and IBM Selectrics were replaced by print wheels and dot matrix USERS became responsible for their personal computer's errors HOBBYISTS who were precursors for the PC revolution sized up the situation in Byte and Computer Shopper THEN the smartphone erased the need for printers or hobbyists USERS could muff it but the operating systems covered their asses sometimes: "Are you sure you don't want to enable backup to the Cloud?" NOW lobsters want to take away control from users and want to take us to the Cloud —back to a world like that of mainframes where wizards controlled our bits —regress NOW when I look at Google Maps I can see the separate paths —Rising Main and Toboggan Street —but I wonder if that would have dissuaded me from that shortcut so long ago
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Empathy recommended